TS1398: iOS: Troubleshooting Wi-Fi networks and connections

Learn about iOS: Troubleshooting Wi-Fi networks and connections
Sultan Hekmat

Q: turning around WiFi network, no result

My Iphone 5 finds the WiFi networks. After I select a network and enter the password then it keeps turning around the network with no result. I reset the network, updated iOS to the recent (7.1.1) via my PC, after installation of iTunes, still the same issue. Has anyone else experienced so, please share your experience.

iPhone 5s, iOS 7.1.1, in Afghanistan

Posted on May 6, 2014 3:18 AM

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Q: turning around WiFi network, no result

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  • by bobby_d,

     bobby_d bobby_d May 8, 2014 1:20 PM in response to Sultan Hekmat
    Level 3 (770 points)
    May 8, 2014 1:20 PM in response to Sultan Hekmat

    Hello Sultan Hekmat,

     

    Having Wi-Fi issues can be frustrating. Take a look at this article for a detailed list of troubleshooting steps for iOS connectivity issues:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    BobbyD