HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

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Q: Crashed iPad during latest update and unable to restore

I have followed all of these steps:

 

iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.

 

Use iTunes to restore your device.

 

When I connect to iTunes and the above message appears, I can see behind the message that it says "iPad Recovery Mode" but for the serial number it has n/a it says that I am up to date on software on iPad, but when I click ok on the "iTunes has detected..." the opportunity to click on "restore iPad" disappears!  I am stymied!

iPad 2, iOS 7.1.1, frozen

Posted on May 6, 2014 7:57 AM

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Q: Crashed iPad during latest update and unable to restore

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