carrington.lawrence
Level 1 (0 points)

Q: My Magic Mouse is not moving the pointer on the screen but it allows me to scroll  up and down by sliding my fingers on the mouse.

My Magic Mouse is not moving the pointer on screen. However, it is allowing me to scroll text up and down by dragging my fingers on the mouse.  How can I recover full use? I am using a MacBook Pro with Mavericks. All indications are that the mouse is connected through the Bluetooth connection and the batteries have significant life in them.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on May 6, 2014 10:03 AM

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carrington.lawrence

Q: My Magic Mouse is not moving the pointer on the screen but it allows me to scroll  up and down by sliding my fingers on the m ... more

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  • by Is This REALLY My UserName,

    Is This REALLY My UserName Is This REALLY My UserName May 6, 2014 10:22 AM in response to carrington.lawrence
    Level 1 (0 points)
    May 6, 2014 10:22 AM in response to carrington.lawrence

    Have you tried this:

     

    http://support.apple.com/kb/TS3048?viewlocale=en_US&locale=en_US#7

     

    Mouse does not track as expected (jittery, jumpy, slow, fast).

    The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:

    • Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill May 6, 2014 11:00 AM in response to carrington.lawrence
    Level 8 (38,185 points)
    Peripherals
    May 6, 2014 11:00 AM in response to carrington.lawrence

    Try a PRAM reset.

     

    Barry

  • by carrington.lawrence,

    carrington.lawrence carrington.lawrence May 7, 2014 10:39 AM in response to Barry Hemphill
    Level 1 (0 points)
    May 7, 2014 10:39 AM in response to Barry Hemphill

    Dear Barry Hemphill,

     

    Thank you for responding. I tried the PRAM reset but after the shut down in that process I got a screen showing OS X Utilities with no option appropriate to my need other than restart. I did so. However, I am sure that this was not what ought to have happened given the instructions for the PRAM reset. Is there something more specific that I ought to have done?

     

    Lawrence

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill May 7, 2014 11:03 AM in response to carrington.lawrence
    Level 8 (38,185 points)
    Peripherals
    May 7, 2014 11:03 AM in response to carrington.lawrence

    If you followed the instructions (four keys at once, etc), that should have done it. I have not reset the PRAM in a long while, so I cannot recall what happened at the time.

     

    Barry