2 Replies Latest reply: May 8, 2014 11:52 AM by pjl123
helenshepp Level 1 Level 1

My very cared for iPad is driving me mad by opening pages at will and zooming in and out. I haven't dropped it and the screen is fine Any ideas?


iPad 2, iOS 7.1
  • jeremy_v Community Specialists Community Specialists

    Hi helenshepp,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like your touchscreen may not be responding correctly. I recommend trying these troubleshooting steps first:

    1. Restart your device

      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

      • If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.

    2. Clean the screen with a soft, slightly damp, lint-free cloth.

    3. Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.

    4. If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.

    If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see the Service FAQ for your product.

    You can find these steps here:

    iPhone, iPad, iPod touch: Troubleshooting touchscreen response

    http://support.apple.com/kb/ts1827

     

    If the screen is zooming in and out unexpectedly, you may also want to see if the Zoom accessibility feature is turned on:

     

    iOS: Configuring accessibility features

    http://support.apple.com/kb/HT5018

     

    Best,

     

    Jeremy

  • pjl123 Level 5 Level 5

    if none of that works - is bluetooth on?  connected to anything?  turn it off.