4 Replies Latest reply: May 9, 2014 12:05 PM by Daletow
Daletow Level 1 Level 1

Unable to download. Keeps coming back with error message 'unable to download' but no error code to give me clue to why this keeps failing

  • Carolyn Samit Level 10 Level 10

    Make sure your Mac can run Mavericks >  OS X Mavericks: System Requirements





    • Disable anti virus softwrare if installed


    • Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall


    • For OS X v10.7 and above, make sure Gatekeeper is enabled



    Open System Preferences > Security & Privacy then select the General tab.


    Make sure either Mac App Store or Mac App Store and identified developers is selected. If that area is grayed out, click the padlock icon to proceed.


    OS X: About Gatekeeper

  • mediafromgbr Level 1 Level 1

    Hi Carolyn,


    I see you have addressed this on multiple occasions with many others, however, I am still having difficulty trying to download Mavericks.  I am running an imac with 10.6.8 and am meeting all criteria listed for download. However, when in the app store and I hit download, the download button remains and there is no indication I am downloading. 


    I just completed repairing all disk permissions (its an older computer with little use), removed all firewalls and restarted, yet I can neither update my existing OS nor can I upload the new Mavericks. 


    I'm confused as to what to do next.

  • LoboSolo Level 1 Level 1

    While this isn't the same problem, it might be worth a try. Try MacJack's solution ... it workt for me!  https://discussions.apple.com/message/24689114#24689114

  • Daletow Level 1 Level 1

    Thanks for the advice, but have tried all suggestions and still having issues. It starts to download gets just over 1GB then comes back with error failed to download.