HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Q: My iPhone 4 started to update but got stuck in recovery mode. I've tried everything anyone on the website has told me to do, but n ... more
-
May 9, 2014 9:45 AMby alex_h1,Hello Hester Emily,
Thanks for using Apple Support Communities.
I'm sorry to hear about the difficulties you're experiencing after this update process. I found the following article that has more information on the iTunes error code 9006:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Take care,
Alex H.
