My iPhone 4 started to update but got stuck in recovery mode. I've tried everything anyone on the website has told me to do, but nothing has worked. Is there anything I can do? I need my phone

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My iPhone 4 started to update but got stuck in recovery mode. I've tried everything anyone on the website has told me to do, but nothing has worked. Is there anything I can do? I need my phone

My iPhone 4 started to update but got stuck in recovery mode. I've tried everything anyone on the website has told me to do, but nothing has worked. When you go to turn it on, it shows the Apple symbol, then it goes to the connect to iTunes screen. When I do that, it just says error with the code 9006. I've followed what the Apple site has said to do for it, but the phone is still is the same state. Is there anything I can do? I need my phone back as soon as possible.

iPhone 4, iOS 7.1

Posted on May 6, 2014 10:55 PM

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Answer 1

chuck_3rd

Community Specialist

May 9, 2014 9:45 AM in response to Hester Emily

Hello Hester Emily,

Thanks for using Apple Support Communities.

I'm sorry to hear about the difficulties you're experiencing after this update process. I found the following article that has more information on the iTunes error code 9006:

Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694

Configure your security software

Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.

Take care,

Alex H.

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