HT201413: Resolve issues between iTunes and third-party security software

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KarmaThaPilot
Level 1 (0 points)

Q: upgrading from version 10- now i cannot use iTunes at all!

I downloaded the most recent iTunes software (upgrading from version 10) and now I cannot use iTunes at all! Upon opening iTunes, it says that "an unknown error occurred (-45054)". If i click "ok" itunes immediately closes itself...what do I do??

iMac, Mac OS X (10.6.8)

Posted on May 7, 2014 7:33 AM

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KarmaThaPilot

Q: upgrading from version 10- now i cannot use iTunes at all!

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  • by bobby_d,

    bobby_d bobby_d May 9, 2014 9:05 AM in response to KarmaThaPilot
    Level 3 (770 points)
    May 9, 2014 9:05 AM in response to KarmaThaPilot

    Hello KarmaThaPilot,

     

    I located an article that may help you with the issue you're experiencing. Take a look under that heading titled "Using the Repair Privileges Utility."

     

    Troubleshooting permissions issues in Mac OS X

    http://support.apple.com/kb/ht2963

     

    For Mac OS X 10.2 or later, open Disk Utility (/Applications/Utilities/). Select your Mac OS X startup volume in the column on the left of the Disk Utility window, then click the First Aid tab. Click the Repair Disk Permissions button.

     

    Before performing maintenance such as repairing disk permissions, it's always best to perform a backup of critical files.

     

    Mac OS X v10.5, v10.6: How to back up and restore your files

    http://support.apple.com/kb/ht1553

     

     

    Thank you for contributing to Apple Support Communities.

     

     

    Cheers,

    BobbyD