Q: I had recently changed my email address and can get into my itunes and phone fine but icloud willnot let me log in to shut it off. It has my old password. How do I update it? It will not let me delete it out.

I had recently changed my email address. I changed it through itunes but did not through icloud because I thought it would change everywhere. Now my phone is acting up andI need to reset it to factory settings and cannot because icloud wants a password. Even though I put my old password in which is correct it still will not accept it. HELP

iPhone 5s, iOS 7.1.1

Posted on May 7, 2014 9:21 AM

I have this question too

Q: I had recently changed my email address and can get into my itunes and phone fine but icloud willnot let me log in to shut it off. ... more

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by sheila_m.,

sheila_m. May 9, 2014 10:38 AM in response to tjcornman
Community Specialists

May 9, 2014 10:38 AM in response to tjcornman

Hello tjcornman,

Thank you for the details of the issue you are experiencing after changing your Apple ID. I recommend the following article for an issue like this:

iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223

Thank you for using Apple Support Communities.

Best,
Sheila M.
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Q: I had recently changed my email address and can get into my itunes and phone fine but icloud willnot let me log in to shut it off. It has my old password. How do I update it? It will not let me delete it out.

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by sheila_m.,

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