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All replies
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Helpful answers
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May 9, 2014 9:43 AM in response to kerryfromaccringtonby matt00,Hey kerryfromaccrington,
Thanks for the question. I understand that you are receiving an error message about the iPhone software update server. The following resource outlines this exact message, along with a potential resolution:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Thanks,
Matt M.
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May 9, 2014 1:55 PM in response to matt00by kerryfromaccrington,I'm am on wifi, when I go on settings and general there is nothing that says software update.
Is there anything else I could try?
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May 9, 2014 2:18 PM in response to kerryfromaccringtonby matt00,Hey kerryfromaccrington,
Thanks for the follow up. There are additional steps available in the resource if you do not have the option to update over the air. These steps are located in the bullet points, as well as the additional information about editing your hosts files.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Thanks,
Matt M.