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jhelene
Level 1 (0 points)

Q: song stops playing part way through

I downloaded a song and it appears to be complete, but about 15 seconds into playing, the song quits. I tried playing the song on both my ipod and computer.  Same results both devices.

Posted on May 7, 2014 4:41 PM

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jhelene

Q: song stops playing part way through

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  • by joe_73,

    joe_73 May 9, 2014 8:10 AM in response to jhelene
    Level 3 (700 points)
    May 9, 2014 8:10 AM in response to jhelene

    Hi jhelene,

     

    It sounds to me like you have downloaded a song from iTunes but when you try to listen to that song it just stops playing. I suggest you delete that song from iTunes and re-download it fresh. The following article explains the issue it sounds like you are experiencing.

     

    Songs in iTunes may not play back completely

    http://support.apple.com/kb/TS4357

     

    This article shows you the steps on how to re-download your purchased song from iTunes on a Mac or PC.

     

    Download past purchases

    http://support.apple.com/kb/ht2519

     

    iTunes Store

    1. Open iTunes and go to the iTunes Store.
    2. Click Purchased in the Quick Links section.HT2519--quicklinks--en.png
    3. Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    4. Select Not in My Library to view purchased content that isn't on your computer.HT2519--filter--en.png
    5. Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.                                      ht2519--recentmenu--en.png
    6. Click the Download icon next to the item you want to download. If an item is already in your library, the Download icon won't appear.

     

     

     

    Cheers,

    -Joe

  • by noqued,

    noqued noqued Jul 26, 2015 2:32 PM in response to jhelene
    Level 1 (4 points)
    Jul 26, 2015 2:32 PM in response to jhelene

    This is happening to me all the time both with downloaded and with streamed content, even though the broadband connection is OK. It happens both on the Mac and on the iPhone. Some songs just make the player suddenly stop or skip the song. Seems like a bug to me.