Q: Wifi is no, Able to search internet but not to update iOS software ( it says i haver no internet connection, but i do because i ca ... Wifi is no, Able to search internet but not to update iOS software ( it says i haver no internet connection, but i do because i can surf the internet?? Can anybody help. more
-
All replies
-
Helpful answers
-
May 10, 2014 12:23 PM in response to Learning Mac stuffby pedro d,Hello there, Learning.
The following Knowledge Base article offers up some great, basic troubleshooting steps for issues with Wi-Fi on an iOS device:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
If the issue persists after performing the initial recommended steps, then try the following:
Unable to access the Internet while connected to Wi-Fi
- If you're using a public or commercial network, you may need to log in or subscribe.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
. - If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
