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Wifi is no, Able to search internet but not to update iOS software ( it says i haver no internet connection, but i do because i can surf the internet?? Can anybody help.

I need help with This thing. I Have na iPad 3. It. says no service although it does show the wifi bar. Also I am Able to surf but on general it shows there is an update for the software and when i try to start it, it shows i'm not connected to internet. How can that be? I Also tried to connect my iPhone to the same wifi and it says no internet connection. anybody?.

iPhone 3GS, iOS 7.0.4

Posted on May 7, 2014 6:33 PM

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1 reply

May 10, 2014 12:23 PM in response to Learning Mac stuff

Hello there, Learning.


The following Knowledge Base article offers up some great, basic troubleshooting steps for issues with Wi-Fi on an iOS device:


iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398


If the issue persists after performing the initial recommended steps, then try the following:

Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
  3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    • If they do not, consult with your network administrator or ISP for further assistance.
    • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

Wifi is no, Able to search internet but not to update iOS software ( it says i haver no internet connection, but i do because i can surf the internet?? Can anybody help.

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