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User profile for user: MacUserAU1234567
MacUserAU1234567 Author
User level: Level 1
0 points

Mac reboots intermittently after upgrading to Mac OS X Mavericks

After upgrading to Mac OS X Mavericks, it reboots intermittently.


Below is a report generated. Not sure if it helps!


Anonymous UUID: BD2E4384-594B-8956-45E1-81F2688C2F5D


Thu May 8 20:12:02 2014

panic(cpu 0 caller 0xffffff7f8e1e6fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80fe815000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff80fc6caea0 : 0xffffff800be22fa9

0xffffff80fc6caf20 : 0xffffff7f8e1e6fb0

0xffffff80fc6caff0 : 0xffffff7f8c876eab

0xffffff80fc6cb0b0 : 0xffffff7f8c94049a

0xffffff80fc6cb0f0 : 0xffffff7f8c94050a

0xffffff80fc6cb160 : 0xffffff7f8cbbf056

0xffffff80fc6cb290 : 0xffffff7f8c963b39

0xffffff80fc6cb2b0 : 0xffffff7f8c87d8fd

0xffffff80fc6cb360 : 0xffffff7f8c87b408

0xffffff80fc6cb560 : 0xffffff7f8c87cd57

0xffffff80fc6cb630 : 0xffffff7f8d7f43df

0xffffff80fc6cb700 : 0xffffff7f8d81e7b3

0xffffff80fc6cb780 : 0xffffff7f8d806ae0

0xffffff80fc6cb7e0 : 0xffffff7f8d8073da

0xffffff80fc6cb830 : 0xffffff7f8d807754

0xffffff80fc6cb8a0 : 0xffffff7f8d807fc8

0xffffff80fc6cb8e0 : 0xffffff7f8d7d4fea

0xffffff80fc6cba60 : 0xffffff7f8d804940

0xffffff80fc6cbb20 : 0xffffff7f8d7d3ad9

0xffffff80fc6cbb70 : 0xffffff800c2cc7f6

0xffffff80fc6cbb90 : 0xffffff800c2cddf1

0xffffff80fc6cbbf0 : 0xffffff800c2cb85f

0xffffff80fc6cbd40 : 0xffffff800beb65a8

0xffffff80fc6cbe50 : 0xffffff800be26bf1

0xffffff80fc6cbe80 : 0xffffff800be139f5

0xffffff80fc6cbef0 : 0xffffff800be1e043

0xffffff80fc6cbf70 : 0xffffff800bec97bd

0xffffff80fc6cbfb0 : 0xffffff800bef3b96


Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63C 159F]@0xffffff7f8c827000->0xffffff7f8ca8ffff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8c4ba000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8c817000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8c7d4000
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@0 xffffff7f8e1d9000->0xffffff7f8e1ebfff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8e1d1000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8c77c000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8c4ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8c7d4000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8e1d4000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f8ca9a000->0xffffff7f8cd43fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8c827000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8c4ba000
com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8d 7c2000->0xffffff7f8d88cfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8c4ba000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8c817000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8c7d4000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8c827000


BSD process name corresponding to current thread: WindowServer


Mac OS version:

13C1021


Kernel version:

Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64

Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5

Kernel slide: 0x000000000bc00000

Kernel text base: 0xffffff800be00000

System model name: MacBookPro6,2 (Mac-F22586C8)


System uptime in nanoseconds: 24912737882481

last loaded kext at 22579833225700: com.apple.driver.AppleIntelMCEReporter104 (addr 0xffffff7f8e356000, size 49152)
last unloaded kext at 22823672780003: com.apple.driver.AppleIntelMCEReporter104 (addr 0xffffff7f8e356000, size 32768)

loaded kexts:

net.telestream.driver.TelestreamAudio1.0.5
com.apple.filesystems.afpfs11.1
com.apple.nke.asp-tcp8.0.1
com.apple.driver.AppleHWSensor1.9.5d0
com.apple.driver.AudioAUUC1.60
com.apple.driver.AGPM100.14.15
com.apple.filesystems.autofs3.0
com.apple.driver.AppleMikeyHIDDriver124
com.apple.driver.AppleMikeyDriver2.6.0f1
com.apple.driver.AppleSMCPDRC1.0.0
com.apple.driver.AppleHDA2.6.0f1
com.apple.driver.AppleLPC1.7.0
com.apple.GeForceTesla8.2.4
com.apple.driver.AppleSMCLMU2.0.4d1
com.apple.iokit.IOUserEthernet1.0.0d1
com.apple.iokit.IOBluetoothSerialManager4.2.3f10
com.apple.Dont_Steal_Mac_OS_X7.0.0
com.apple.driver.AppleHWAccess1
com.apple.driver.AppleMuxControl3.4.35
com.apple.driver.AppleUpstreamUserClient3.5.13
com.apple.driver.AppleMCCSControl1.1.12
com.apple.driver.AppleIntelHDGraphics8.2.4
com.apple.driver.AppleIntelHDGraphicsFB8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.2.3f10
com.apple.driver.ACPI_SMC_PlatformPlugin1.0.0
com.apple.driver.SMCMotionSensor3.0.4d1
com.apple.driver.AppleUSBTCButtons240.2
com.apple.driver.AppleUSBTCKeyboard240.2
com.apple.driver.AppleUSBCardReader3.4.1
com.apple.driver.AppleIRController325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1
com.apple.BootCache35
com.apple.iokit.SCSITaskUserClient3.6.6
com.apple.driver.XsanFilter404
com.apple.iokit.IOAHCIBlockStorage2.5.1
com.apple.driver.AppleUSBHub666.4.0
com.apple.iokit.AppleBCM5701Ethernet3.8.1b2
com.apple.driver.AppleFWOHCI4.9.9
com.apple.driver.AppleUSBEHCI660.4.0
com.apple.driver.AirPort.Brcm4331700.20.22
com.apple.driver.AppleAHCIPort3.0.0
com.apple.driver.AppleSmartBatteryManager161.0.0
com.apple.driver.AppleACPIButtons2.0
com.apple.driver.AppleRTC2.0
com.apple.driver.AppleHPET1.8
com.apple.driver.AppleSMBIOS2.1
com.apple.driver.AppleACPIEC2.0
com.apple.driver.AppleAPIC1.7
com.apple.driver.AppleIntelCPUPowerManagementClient216.0.0
com.apple.nke.applicationfirewall153
com.apple.security.quarantine3
com.apple.driver.AppleIntelCPUPowerManagement216.0.0
com.apple.security.SecureRemotePassword1.0
com.apple.AppleGraphicsDeviceControl3.4.35
com.apple.kext.triggers1.0
com.apple.iokit.IOFireWireIP2.2.6
com.apple.driver.DspFuncLib2.6.0f1
com.apple.vecLib.kext1.0.0
com.apple.driver.AppleSMBusPCI1.0.12d1
com.apple.nvidia.classic.NVDANV50HalTesla8.2.4
com.apple.iokit.IOAudioFamily1.9.5fc2
com.apple.kext.OSvKernDSPLib1.14
com.apple.iokit.IOSurface91
com.apple.iokit.IOSerialFamily10.0.7
com.apple.iokit.IOBluetoothFamily4.2.3f10
com.apple.driver.AppleGraphicsControl3.4.35
com.apple.driver.AppleBacklightExpert1.0.4
com.apple.nvidia.classic.NVDAResmanTesla8.2.4
com.apple.driver.AppleSMBusController1.0.11d1
com.apple.iokit.IONDRVSupport2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport4.2.3f10
com.apple.driver.AppleHDAController2.6.0f1
com.apple.iokit.IOGraphicsFamily2.4.1
com.apple.iokit.IOHDAFamily2.6.0f1
com.apple.driver.IOPlatformPluginLegacy1.0.0
com.apple.driver.IOPlatformPluginFamily5.7.0d10
com.apple.driver.AppleSMC3.1.8
com.apple.driver.AppleUSBMultitouch240.9
com.apple.iokit.IOSCSIBlockCommandsDevice3.6.6
com.apple.iokit.IOUSBMassStorageClass3.6.0
com.apple.iokit.IOUSBHIDDriver660.4.0
com.apple.driver.AppleUSBMergeNub650.4.0
com.apple.driver.AppleUSBComposite656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice3.6.6
com.apple.iokit.IOBDStorageFamily1.7
com.apple.iokit.IODVDStorageFamily1.7.1
com.apple.iokit.IOCDStorageFamily1.7.1
com.apple.iokit.IOAHCISerialATAPI2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily3.6.6
com.apple.iokit.IOUSBUserClient660.4.2
com.apple.iokit.IOEthernetAVBController1.0.3b4
com.apple.driver.mDNSOffloadUserClient1.0.1b5
com.apple.iokit.IOFireWireFamily4.5.5
com.apple.iokit.IO80211Family630.35
com.apple.iokit.IONetworkingFamily3.2
com.apple.iokit.IOAHCIFamily2.6.5
com.apple.iokit.IOUSBFamily675.4.0
com.apple.driver.AppleEFINVRAM2.0
com.apple.driver.AppleEFIRuntime2.0
com.apple.iokit.IOHIDFamily2.0.0
com.apple.iokit.IOSMBusFamily1.1
com.apple.security.sandbox278.11
com.apple.kext.AppleMatch1.0.0d1
com.apple.security.TMSafetyNet7
com.apple.driver.AppleKeyStore2
com.apple.driver.DiskImages371.1
com.apple.iokit.IOStorageFamily1.9
com.apple.iokit.IOReportFamily23
com.apple.driver.AppleFDEKeyStore28.30
com.apple.driver.AppleACPIPlatform2.0
com.apple.iokit.IOPCIFamily2.9
com.apple.iokit.IOACPIFamily1.4
com.apple.kec.corecrypto1.0
com.apple.kec.pthread1

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: Microsoft® 2.4GHz Transceiver v8.0

USB Device: Internal Memory Card Reader

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: Built-in iSight

USB Device: IR Receiver

Thunderbolt Bus:

MacBook Pro, OS X Mavericks (10.9.2)

Posted on May 8, 2014 3:23 AM

Reply
2 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 8, 2014 7:02 AM in response to MacUserAU1234567

You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.

Print the first page of the panic report, if any, and the support page linked above, and bring them with you.

Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.

Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.

Sometimes the replacement part is also defective, so be prepared for that possibility.

If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

*An SSD doesn't need to be zeroed.

Reply

Mac reboots intermittently after upgrading to Mac OS X Mavericks

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