iTunes freezing when I plug my phone in. I need help! It's getting increasingly frustrating!

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iTunes freezing when I plug my phone in. I need help! It's getting increasingly frustrating!

My iTunes is slow and often freezes. When I plug my iphone 5 into my computer it automatically freezes. I can't do anything and have to use the task manager to exit. I am using the most recent software 11.1.5. I have tried uninstalling and repairing, I have also searched on the internet for things to do to help but none have worked so far. I am also using windows 7. I did not have this problem before installing the new software.

iPhone 5

Posted on May 8, 2014 6:27 AM

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Answer 1

sheila_m.

Community Specialist

May 10, 2014 12:52 PM in response to Shan0508

Hello Shan0508,

Thank you for the details of the issue you are experiencing when connecting your iPhone to your computer. I found an article with steps you can take if iTunes stops working when you connect your iPhone:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/TS3219

Thank you for using Apple Support Communities.

Best,

Sheila M.

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