my new ipad has been backing up for over a week (plugged in, locked, on wifi every night) how can I find out what is keeping it for completing? How can I get it to finish and make its backup?
iPad Air Wi-Fi, Cellular
This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
It doesn't matter of the other iPad is on or not. If the restore process is stuck, you can go to Settings>iCloud>Storage & Backup and tap Stop Restoring... at the bottom. Then erase it and try restoring the backup again, as explained here: https://support.apple.com/kb/ph12521.
I did everything you said and the new restore is stuck just like before, 2 days and still not done. I might try using ITunes and see if I get better results than I am from using ICloud. Any other suggestions would be greatly appreciated.
If you still have your old iPad, create a new iTunes backup by connecting it to your computer, opening iTunes and going to File>Devices>Back Up. Then go to File Devices>Transfer Purchases. When it's done, stop restoring the iCloud backup on your new iPad, then go to Settings>General>Reset, tap Erase All Conent and Settings, go back through the setup screens and when given the option, choose Restore from iTunes Backup and follow the prompts, connecting it to your computer and restoring the iTunes backup of your old iPad that you made earlier.
This should go fairly quickly.
I meant to say that I was restoring from a backup of my old IPad and the restore is stuck and it can't create a backup until the restore is finished. Does it matter that the old IPad is still in use and on the same wifi? Not sure about stopping the restore-will it mess up what is loaded on the new ipad? Should I try turning off the other IPad?
Restore process seems to be stuck
