Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why my apple id can't download purchased apps

why my apple id can't download purchased apps. they said " this update is not available for this apple ip either because it wass bought by a different user or the item was refunded or cancelled"

iPhone 4, iOS 7.1.1

Posted on May 8, 2014 9:46 AM

Reply
2 replies

May 10, 2014 7:42 AM in response to linhsubeo

Hi linhsubeo,



Thanks for the question. I understand you are having issues downloading an application from the App Store. To troubleshoot these issue, let’s follow the steps for iTunes Store connectivity:


First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and restart your device. Once your device has restarted, sign back in to the iTunes Store and try to download the update.


iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311


If the above did not resolve your issue, refer to the following:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368



Thanks,


Matt M.

why my apple id can't download purchased apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.