Ashato

Q: iphone 5c not recognized by Windows iTunes; cannot sync

Hi,

 

I realize many users are having problems with this same issue on various iOS devices.  I'll note that not only are all of my drivers/systems/software versions up to date, but I've also followed all troubleshootings steps that are commonly given, such as but not limited to:

 

http://support.apple.com/kb/TS5254?viewlocale=en_US&locale=en_US

 

Additionally I've checked to ensure my AMDS is running with up-to-date drivers, checked for software conflicts, etc.  Regardless of what I've tried the issue remains: iTunes will not detect my device because the device has "timed out."  Ran a diagnostic from iTunes and it merely said it couldn't detect a device.  Also interesting to note is that Windows itself does not seem to detect my phone when connected - but it detects anything else I plug into the USB port.  I cannot sync wirelessly yet as I've never managed to establish a wired sync.

 

Could someone please address this issue beyond the standard re-posting of the sync troubleshooting steps?  Obviously these steps are not helping many users, including myself, and I think there must be a larger issue that Apple isn't addressing yet.

 

Thanks in advance.

iPhone 5c, iOS 7.1.1

Posted on May 8, 2014 12:33 PM