Previously, I was able to access the healthcare.gov website from my macbook pro with OSX mavericks. For the last week, I get a blank screen even though I am entering the correct user name and password. Is there something that has changed (like allow/disallow pop ups, cookies, etc.) which has caused this? Thank you.
MacBook Pro, OS X Mountain Lion (10.8.2)
Hi..
Using Safari ?
If so, from the Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove all website data
Now open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari then try the healthcare.gov website.
If you still have problems, try troubleshooting Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari, try the healthcare website.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
Thank you so much for helping me. I did remove all website data, but I do not understand or know where to find the finder window. The finder on the dashboard opens up a screen with all my files, applications, desktop, etc. Any further help would be much appreciated.
Fred Hickman
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
Click the Finder icon in your Dock. It's the all the way to the left
That will open the Finder.
Then to go the menu bar, (top of your screen), click Go > Go to Folder
Get blank screen when attempting to access healthcare.gov
