9 Replies Latest reply: May 14, 2014 8:26 AM by randers4
mahafromva Level 1 Level 1 (0 points)

My IPAD was stolen in Cairo Egypt on Monday.I came home to Virginia without my IPAD..Is there away to find my photos that I took using my IPAD?...I do not know what was the set up to store the photos  and it that happen automatically?

  • randers4 Level 9 Level 9 (62,585 points)

    You can recover your camera roll photos by restoring the backup to a replacement iPad.  If it's an iCloud backup be sure not to wait too long to do this as Apple will delete backups after 180 days of inactivity.

     

    You can also access photo stream photos from the last 30 days by signing into your iCloud account on another iOS device or computer and enabling my photo stream.

  • mahafromva Level 1 Level 1 (0 points)

    Thank you for giving me a hope ....I am going to buy another IPAD ...I logged into ICLOUD on Apple TV device but I did not find any photos ????...I have no idea if I used ICLOUD or not while I had my IPAD for 3 years....Itwas a precious mother's day gift....Can I find any photos on my Somy laptop until I buy another IPAD ?....Not sure what was the setup ???

  • randers4 Level 9 Level 9 (62,585 points)

    Photo stream photos only remain in iCloud for 30 days, so if it's been longer than that you will not be able to access them from any device or computer as they are no longer in iCloud.  However, if you have a backup, either on your computer or in iCloud, the backup will contain your camera roll photos.  Restoring this backup to another iPad would recover them.  You can check to see if you have a backup on your computer by opening iTunes and going to Edit>Prefrences>Devices and looking at the list of backups that appear there. 

     

    To see if you have a backup in iCloud from your computer you have to be signed into your iCloud account.  To do this on your computer, you would need to set up iCloud on it as explained here: https://www.apple.com/icloud/setup/pc.html.  Then you would sign into your account on the iCloud control panel and click "Manage" to the right of "iCoud Storage: (see image below).  In the window that opens, click Backups on the left and a list of any iCloud backups will show to the right.  If your iPad is list there, you have an iCloud backup that you can restore to a replacement iPac.

     

     

    Screen Shot 2014-05-09 at 1.47.58 PM.jpg

  • mahafromva Level 1 Level 1 (0 points)

    My IPAD was stolen on Monday 5/5 but in Cairo Egypt . I came home in VA on 5/7 Thank you Again...I followed your instruction  to find out anything about my pictures ??? I logged into ICLOUD I i found out the last back up was 7/2012 & I do not know why was not recently , I purchased the IPAD on 5/2011

     

    I did not know how to locate the last 30 days of pictures , where is photo stream pictures in ICLOUD ?

     

    I tried to locate the My IPAD but ICLOUD said it was off line ...What is that mean?

     

    Last question to protect my privacy , can I or Apple block that device from use since I know the S/N ??

     

    Thanks again

  • randers4 Level 9 Level 9 (62,585 points)

    mahafromva wrote:

     

    I did not know how to locate the last 30 days of pictures , where is photo stream pictures in ICLOUD ?

     

    You can't see photo stream pictures on icloud.com.  You would have to check Photos on the iCloud control panel, then click Options next to Photos and make sure My Photo Stream is also checked.  Then photo stream photos from the last 30 days would download to your computer in your my photo stream folder.

     

     

    I tried to locate the My IPAD but ICLOUD said it was off line ...What is that mean?

     

     

    Oline means it does not have a connection to the internet, either because it is turned off, the battery has run down, or because it isn't connected to a known wifi network.

     

    Last question to protect my privacy , can I or Apple block that device from use since I know the S/N ??

     

    You can only block it by placing it in lost mode, and lost mode will only be implemented if it ever goes online again.  You should place it in lost mode (see http://help.apple.com/icloud/#/mmfc0f0165), then change your iCloud password so no one can access your account (see http://support.apple.com/kb/PH2617).  After you change your iCloud password, you would need to sign out on the iCloud control panel, then sign back in using your new password.

     

    Also, read this: http://support.apple.com/kb/HT5668.

  • mahafromva Level 1 Level 1 (0 points)

    Thank you , I need more help

     

    I folowed your instruction for obtaining photo stream but there was no photos even thought I took lots of pictures during the last 30 days . I never had to recharge my IPAD during the last 30 days . Does that mean these photos never were uploaded to ICLOUD ?

     

    I checked ICOUD & I found out that my IPAD was storage 1.43GB of 5 GB was available but the last update date was 7/31/2012 . Why the IPAD quite the backup at that date ? Did this mean I ran out of storage capacity?

     

    I purchased a new IPAD AIR and I was happy to download the available backed up photos into my new IPAD . Now I got a pop up message on my new IPAD that new photos are not being backed up , Why ?

     

    Please help

  • randers4 Level 9 Level 9 (62,585 points)

    mahafromva wrote:

     

    I folowed your instruction for obtaining photo stream but there was no photos even thought I took lots of pictures during the last 30 days . I never had to recharge my IPAD during the last 30 days . Does that mean these photos never were uploaded to ICLOUD ?

     

     

    In order for photos to be uploaded to iCloud your iPad has to be connected to wifi, have the camera app closed, and have at least 20% battery life remaining.  If those 3 conditions were not met, the photos would not have been uploaded.  If your new iPad is signed into the same iCloud account in Settings>iCloud and you have My Photo Stream turned on in Settings>iCloud>Photos, any photo stream photos that were added in the last 30 days will download to the My Photo Stream album inside the Photos app when it's connected to wifi.  If no photo stream photos download, there must not be any.

     

     

    I checked ICOUD & I found out that my IPAD was storage 1.43GB of 5 GB was available but the last update date was 7/31/2012 . Why the IPAD quite the backup at that date ? Did this mean I ran out of storage capacity?

     

     

    In order to back up to iCoud, the iPad must be connected to wifi, your charger and have the screen locked.  The best way to do this is to make sure it's connected to wifi when you go to bed at night, then connect it to your charger and lock the screen.  Then it will back up every 24 hours.  It's hard to say why your old iPad stopped backing up.  If it wasn't connected to wifi and your charger, that would explain it.  It's also possible that there was something corrupt in the backup which caused it to stop backing up.  It's always a good idea to check occasionally to be sure your backup is current.  If you go to Settings>iCloud>Storage & Backup, you can always see the last backup data/time at the very bottom under Back Up Now.

     

     

    I purchased a new IPAD AIR and I was happy to download the available backed up photos into my new IPAD . Now I got a pop up message on my new IPAD that new photos are not being backed up , Why ?

     

     

    Check Settings>iCloud>Storage & Backup>Manage Storage, then tap the name of your new iPad under Backups at the top, and check the Backup Options to be sure Camera Roll is turned on.  That will ensure that your camera roll photos are included in your iCloud backup.

  • mahafromva Level 1 Level 1 (0 points)

    Thank you so much...I followed your direction...I also purchased additional ICOUD storage asI use my IPAD for pictures

     

    Thank you

    Maha

  • randers4 Level 9 Level 9 (62,585 points)

    You're welcome.