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noreenoverholt
Level 1 (0 points)

Q: how do I wipe my son's damaged (screen broken) iphone 4 using itues?

how do i reset my iphone 4 with broken screen using i tunes

iPhone 4, iOS 7.0.1, screen broken

Posted on May 8, 2014 8:44 PM

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noreenoverholt

Q: how do I wipe my son's damaged (screen broken) iphone 4 using itues?

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  • by joe_73,

    joe_73 May 11, 2014 2:30 PM in response to noreenoverholt
    Level 3 (700 points)
    May 11, 2014 2:30 PM in response to noreenoverholt

    Hi noreenoverholt,

     

    I understand you want to completely erase your son’s iPhone 4 using iTunes. The process you are looking for is called a restore. You will want to restore the iPhone and set it up as new. There are great steps that walk you through and show you how to go through the restore in the following article.

     

    Use iTunes to restore your iOS device to factory settings

    http://support.apple.com/kb/ht1414

     

    Thanks for reaching out,

    -Joe

  • by Aftefuld85,

    Aftefuld85 Aftefuld85 May 13, 2014 1:28 AM in response to noreenoverholt
    Level 1 (0 points)
    May 13, 2014 1:28 AM in response to noreenoverholt

    Here are the steps to erase iPhone using iTunes:

    1. Disable “Find My iPhone” in “Settings” > “iCloud” if you have turned it on;
    2. Connect your iPhone to your computer and launch iTunes;
    3. Select the iPhone when it is found by iTunes;
    4. In the “Summary” tab, backup your iPhone with either iTunes or iCloud using the “Backup Now” button if you want to restore the iPhone again;
    5. When the backup is finished. Click the “Restore iPhone…” button in the same panel and then “Restore” in the pop-up to erase all the content and settings on your iPhone.

     

    In addition, the method 3, 4, 5 in the article 5 Methods to Erase iPhone Completely and Securely will also be helpful.