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What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved., What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved.

What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved., What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved.

iPhone 4s (8GB)

Posted on May 8, 2014 9:40 PM

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Posted on May 8, 2014 9:42 PM

Don't know anything about a live chat. This is the Apple Communities Support website - we are just users like you. You can contact Apple Support:


ACCOUNT SECURITY CONTACT NUMBERS


If you take the time to go through the prompts, you will get to a page where you can get an immediate callback.


Beyond that, if you want help here, you are going to have to take the time to tell us what it is you need....


Cheers,


GB

7 replies
Question marked as Best reply

May 8, 2014 9:42 PM in response to Tmswrite

Don't know anything about a live chat. This is the Apple Communities Support website - we are just users like you. You can contact Apple Support:


ACCOUNT SECURITY CONTACT NUMBERS


If you take the time to go through the prompts, you will get to a page where you can get an immediate callback.


Beyond that, if you want help here, you are going to have to take the time to tell us what it is you need....


Cheers,


GB

May 8, 2014 9:57 PM in response to gail from maine

Gail! thank you. Acc to a google search Apple started a 24/7 live chat for MobileMe 5 years ago. Maybe it has died. Tnx for the info, but the number are closed. It is after midnight.


What I want to know is this: iPhone is stolen, last GPS was at noon, and police wouldn't go there this evening because the GPS was too old. Not sure how to keep the GPS alive while turning off or suspending the number with the carrier. Does Find my iPhone not work after midnight? Thanks!

May 9, 2014 10:01 PM in response to Tmswrite

Thanks, kind people. I found a way to talk to a live Apple rep when it's 11:30 eastern time -- call an Apple store on the West coast! The San Francisco store employee confirmed that if the phone number is suspended, the Find my iPhone app won't work again, and that my using the app -- and the resulting ping to he phone -- probably caused the thief to shut it off. He pointed out the phone carriers' "blacklist" which may result in the phone being unusable, unless the stolen phone world has figured out a way around that. All your tips are great. I was glad to talk to a human because after working all night I didn't want to wade through a bunch of webpages. The positive thing is that no one was shot over a phone. I am old enough to remember when teenagers were robbed at gunpoint for their Air Jordans.

What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved., What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved.

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