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Sat17
Level 1 (0 points)

Q: No internet data connection

No able to connect internet

Mac mini

Posted on May 9, 2014 12:51 AM

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Sat17

Q: No internet data connection

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  • by sterling r,

    sterling r sterling r May 11, 2014 1:34 PM in response to Sat17
    Community Specialists
    May 11, 2014 1:34 PM in response to Sat17

    Hey there Sat17,

     

    It sounds like you are not able to access the internet over cellular data. I would use the troubleshooting from the following article to help troubleshoot that:

     

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS4249

    1. Check for a carrier settings update:
      1. Make sure your device is connected to the Internet.
      2. Tap Settings > General > About.
      3. If an update is available, you'll be asked if you want to install it. Tap Update.
    2. Update your iPad with the latest version of iOS.
    3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    4. Restart your iPad.
    5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
    6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling