Macbook pro Mavericks system totally stop and unresponsible

I have a MBP retina 15" that I bought in january 2014 - does not have discrete graphics - only Intel Iris Pro - I experience the problem primarily with Chrome and Firefox (though it happens with other apps too!). Usually there is flash/html5/video involved, but not necessarily. Sometimes just the animation from opening/closing a tab can trigger the freeze.

My mac is more unstable than an unpatched Windows Vista machine with bad RAM. Some days it doesn't freeze, but other days there are several freezes per day.

COME ON APPLE! This is a real problem! I have two MBA that are rock stable. Much more useful than my much more expensive MBP retina.

Your 15" rMBP should have dual cards. The Iris 4000 and an NVIDIA GeForce GT 750M. If for some reason its not showing the descrete card then you need to bring it into Apple for repair.

kevin_, Don't know what you mean. I have the MBP retina 15" model without the NVIDIA discrete graphics card. A bit cheaper.

Hi-

I have experienced a similar problem every few days since buying my early 2013 rMBP 13" this past February. My colleague has the same model and sees the same problem. Both on 10.9.2.

There is never a diagnostic log entry preceeding the crash, nor a kernel panic.

Afterwards, I sometimes get this error code, but not on every occasion:

5/9/14 2:33:29.000 PM kernel[0]: Previous Shutdown Cause: -112

The Apple Store in Seattle replaced the mainboard (incl. RAM) on my machine. I've also formatted and cleanly reinstalled etc. Beyond this they were uncooperative and not willing to replace/refund.

Apple Tech Support over the phone has been helpful but hasn't really been able to make headway in identifying the problem. Their most recent suggestion was that I cleanly reinstall Mavericks and use only Apple software.

Unforunately that is not really a viable option since my computer is a research and teaching tool, rather than a toy.

Guess next time around I'll go Linux/Lenovo.

My MBP Retina Mid 2012 (core i7, 16GB, NVIDIA GeForce GT 650M) hung twice last week, first time since I got it last year.

Unfortunalely, there is nothing noticeable in the logs.

Hi Guy,

After 15 days, I get back my Mbpr 13" today.

The genuis guy changed my mother board.

They send my log to apple engineer for analyse, they found nothing.They advise to me uninstall my application one by one if the problem appear again.

According somme debriefing, the problem doesn't solve despite of change hardware.

Wait and see.

I'm having a similar problem. MBP Retina 13" Late 2013. All software / firmware up to date.

The computer seems to hang only on video playback - sometimes YouTube, sometimes Google Hangouts. I use Firefox mostly, but I'll try to reproduce on Chrome.

Nothing in the logs to give me any help. I've run hardware diagnostics as well.

After change my motherboard.

Finaly my mbpr13 freeze again during youtube video. :-(

I think all Macbook pro retina 13" have this problem.

I think Apple won't product a fix for this problem.

They are in denial.

I think the best solution is change computer and stop buy retina model.

Regars,

I don't have a fix but I can confirm this is still a problem, even on newer Macbook Pro's. I purchased a 13" rMBP 512gb 2.6ghz 10 days ago, and going by my serial number this machine was built in March 2014. I have the most recent EFI 1.3 update, verified in my system info panel. Mavericks 10.9.3, all updates applied from software update.

Started a couple days ago, occasionally, seemingly random, the mouse and trackpad stop working completely. System is still running, I can see the time changes and animations on the menu bar status icons for activity. If I press the power button I get a popup asking if I want to reboot or sleep, but I can't make a choice because the trackpad and keyboard doesn't work.

I read the other giant thread and saw the tip about closing the lid and waiting a few minutes, so I'll be trying that next, but this is beyond frustrating. This should not be happening on a brand new computer.

Brand new OSX user here; long time Windows user.

I was ready for a new laptop, and thought maybe try a MacBook. After MUCH humming and hawing, I decided to give it a try. I thought dropping $1700 for a MacBook was a little much, but went with it anyway because everyone that uses one says: It's so good; never have issues; so fast and smooth; it just works perfectly.

Anyway, I went with the MacBook Pro 13" Retina, 256gb SSD, 8GB RAM (mid 2014 model; July refresh). For the price I paid, I expected better; definitely not the trouble-free experience I was expecting.

YES, I often do get the system freezes. The mouse would stop responding, the trackpad would do nothing; and the keyboard was unresponsive. It would freeze up for a bit, and then start working again. Sometimes it was for a few seconds, sometimes a lot longer...minutes. I had to do a hard shutdown just once (long-hold power button) because it remained in the non-responsive state and would not come back to life. From all the reviews I've read about video editing, they all said it's pretty decent; and pretty smooth. I've used iMovie to create a video, and it was definitely not smooth. Very choppy; got the colour wheel spinning many, many times even though all pics and video clips were stored locally on the SSD. It was quite frustrating.

I decided to search the freezing issue and found that many with the same system are having the same issue. I'm starting to regret my purchase big time.

Hope it is a software issue and it will be fixed with Yosemite. Fingers crossed.