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Helpful answers
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May 11, 2014 12:56 PM in response to Barksterby sterling r,Hey there Barkster,
It sounds like you are unable to send messages to a non iOS device when creating a new message. I would use the following troubleshooting from the following article:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
To resolve issues sending and receiving SMS, follow these steps
- Go to Settings and turn airplane mode off.
- Make sure that you have a cellular network signal in the status bar of your iPhone. If there's no signal, learn more about troubleshooting no service.
- Restart your iPhone.
- Tap Settings > General > Reset > Reset Network Settings on your iPhone.
- Remove your SIM card and insert it again.
If you still can't send or receive SMS, follow these steps
- Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
- Make sure that you're using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
- If you're using a "Pay as you go" SMS plan, make sure it has enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
- If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
- If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the contact.
- Back up and restore your iPhone as new.
- If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
- Contact your carrier to confirm that you're provisioned for sending SMS and are in an area with cellular coverage.
- Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.
Thank you for using Apple Support Communities.
Take care,
Sterling
