HT203174: iTunes: Possible iTunes Store errors
Learn about iTunes: Possible iTunes Store errors
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Helpful answers
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May 11, 2014 12:26 PM in response to Irene LALby bobby_d,Hello Irene LAL,
You may want to review the following article which details some steps you can take to troubleshoot the issue you've described:
Error 3194, Error 17, or "This device isn't eligible for the requested build"
http://support.apple.com/kb/ts4451
Symptoms
If iTunes can’t communicate with the update server, you may see one of these messages:
- Error 17
- Error 1639
- Errors 3000-3020
- Error 3194
- Errors 3100-3999
- This device isn't eligible for the requested build
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD