Siobhanfrombr
Level 1 (0 points)

Q: My iPad keeps switching off

Hi can any one help, my iPad keeps switching itself off? I've restored iPad but iTunes will not let me reset to factory settings?

iPad, iOS 7.1.1, Keeps switching off

Posted on May 9, 2014 5:36 AM

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Siobhanfrombr

Q: My iPad keeps switching off

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  • Helpful answers

  • by jason269,

    jason269 jason269 May 11, 2014 10:49 AM in response to Siobhanfrombr
    Community Specialists
    May 11, 2014 10:49 AM in response to Siobhanfrombr

    Hello, Siobhanfrombr. 

     

    Thank you for visiting Apple Support Communities.

     

    Here are some helpful troubleshooting steps to go through when experiencing this issue.  These steps are labeled for the iPhone, but they will apply to your iPad as well. 

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    If you are receiving an error code upon restore, see the article below. 

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/ts3694

     

    If the issue persists, see the section labeled Issue not resolved.

     

    Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Cheers,

     

    Jason H.

  • by rdmmd,

    rdmmd rdmmd May 11, 2014 12:09 PM in response to jason269
    Level 1 (0 points)
    May 11, 2014 12:09 PM in response to jason269

    I have an iPad4 that did the same thing (turning off / restarting / wouldn't restore) right before it finally locked up for good / no longer works - couldn't restore it or hard reset.  This happened soon after I updated to iOS 7.1.1. The local Apple Store confirmed it's dead / can't be fixed - 'update probably caused a hardware failure'...  My iPad4 is only 16 months old (so is no longer under warranty).  I never had a single problem with it until this happened.  My wife has the same device purchased at the same time - she hasn't updated to iOS7.1.1 yet and her iPad is still working fine.  The only remedy I rec'd from Apple - we'll sell you a 'replacement' iPad for $299 with a 90-day warranty...  Unbelievable.