HT202716: Update the software on your Apple TV
Learn about Update the software on your Apple TV
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Helpful answers
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May 9, 2014 9:19 AM in response to NickDelDuco10by Rudegar,could be your router which block some of the ports required to download the update
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May 9, 2014 9:43 AM in response to NickDelDuco10by diesel vdub,Power cycle the router and ATV, then try again.