HT201191: Install memory in an iMac
Learn about Install memory in an iMac
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Helpful answers
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May 9, 2014 8:29 AM in response to macwoodsonby Ralph Landry1,See http://support.apple.com/kb/TS2446 and see if that helps.
If not, you can also go to the Apple ID Security site from http://support.apple.com/kb/HT5699 and see if they can help.