HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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buenavista12

Level 1 (0 points)

Q: iphone 5 doesn't recognise my recently changed Hotmail password - it keeps asking me to re enter, I have deleted account and re entered but it still says incorrect password

I changed my password on Hotmail [Outlook] but my iphone continually asks me to re enter the password as it is not correct, I deleted the account and re-entered all information but it still keeps saying password is incorrect - sometimes message do come through without a problem but then it starts again saying password incorrect

iPhone 5, iOS 7.1.1

Posted on May 9, 2014 8:28 AM

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Q: iphone 5 doesn't recognise my recently changed Hotmail password - it keeps asking me to re enter, I have deleted account and re en ... more

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by KiltedTim,

KiltedTim May 9, 2014 8:41 AM in response to buenavista12
Level 9 (56,508 points)

iPhone

May 9, 2014 8:41 AM in response to buenavista12

It's not a problem with the phone. The phone doesn't care what our password is. The serve is rejecting your password, not the phone. Talk to your email provider.
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by AmishCake,

AmishCake May 9, 2014 8:49 AM in response to buenavista12
Level 6 (9,402 points)

May 9, 2014 8:49 AM in response to buenavista12

If you have two-step verification turned on in your email account, you'll have to log in with a browser and turn it off.
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HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Q: iphone 5 doesn't recognise my recently changed Hotmail password - it keeps asking me to re enter, I have deleted account and re entered but it still says incorrect password

All replies Helpful answers

by KiltedTim,

by AmishCake,

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