HT4061: Find the serial number and other information for your iPhone, iPad, and iPod touch

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dsiazon
Level 1 (0 points)

Q: my iphone 3G just went dead nothing on the screen and won't  restart

my iphone serial no. is 85******3NQ yesterday, my i phone keep on ringing but wasn't able to answer due to my work. after 2 hours, the phone just went dea, nothing on the screen and tried to restart it but won't work.

 

so, i thought the battery just went low so i put the phone on the charger and still nothing on the screen

 

pls. help me thanks

 

<Edited By Host>

iPhone 3G, iOS 7.0.6

Posted on May 11, 2014 7:34 AM

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dsiazon

Q: my iphone 3G just went dead nothing on the screen and won't  restart

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  • Helpful answers

  • by griff w,

    griff w griff w May 11, 2014 7:32 AM in response to dsiazon
    Level 4 (3,496 points)
    May 11, 2014 7:32 AM in response to dsiazon

    Hi there dsiazon,

     

    You may find the troubleshooting steps in the article below helpful.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

     

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    -Griff W.