HT201303: Security and your Apple ID

Learn about Security and your Apple ID
nabil ali

Q: ngt

I bought my iPad user and closed after the update on any device Claude What a way to open an account of any note-Claude builder does not know or Email Password own.

Posted on May 9, 2014 9:32 AM

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Q: ngt

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  • by sterling r,

    sterling r sterling r May 11, 2014 7:58 AM in response to nabil ali
    Community Specialists
    May 11, 2014 7:58 AM in response to nabil ali

    Hello Nabil Ali,

     

    It sounds like you are unable to set up the phone because you are unable to get past the Activation lock with the previous owners information. You should use the following article to have them remove the device from their account:

     

    Find My iPhone Activation Lock: Removing a device from a previous owner’s account

    http://support.apple.com/kb/ts4515

    If the previous owner is not present
    Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:

    1. Sign in to their iCloud account at www.icloud.com/find.
    2. Click All Devices to open a list of devices linked to their account, then select the device to be removed.
    3. Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
    4. When the erase is complete, click "Remove from Account" to remove the device from the account.

    After the device is erased and removed from the account, you can proceed with the device setup process.

     

    If they are unable to remember their password, they can use the following article to reset their password to regain access to their Apple ID:

     

    iCloud: Change your iCloud password

    http://support.apple.com/kb/ph2617

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by Philly_Phan,

    Philly_Phan Philly_Phan May 11, 2014 8:59 AM in response to nabil ali
    Level 6 (13,576 points)
    iPhone
    May 11, 2014 8:59 AM in response to nabil ali

    nabil ali wrote:

     

    I bought my iPad user and closed after the update on any device Claude What a way to open an account of any note-Claude builder does not know or Email Password own.

    If you are unable to obtain the previous owner's ID and password, you own a very flat brick.