1 Reply Latest reply: May 9, 2014 3:30 PM by MrHoffman
BeaulahGrace Level 1 Level 1

My email displays but will not open in my laptop or ipad.  I just keep getting the spinning icon.  I can recieve emails on my iphone.  Any suggestions?


MacBook Pro with Retina display, iOS 7.1
Solved by MrHoffman on May 9, 2014 3:30 PM Solved

If Mail.app will launch on OS X and you can get to the Preferences settings and related, see the Apple Mail.app troubleshooting article for some suggestions.  From there, get that working, then compare the differences between what's working and connecting, and what's not — the Connection Doctor and the Activity window should give you a pretty good idea of where things are hanging up — if not directly what's wrong — when troubleshooting the OS X Mail.app connection.

  • MrHoffman Level 6 Level 6

    If Mail.app will launch on OS X and you can get to the Preferences settings and related, see the Apple Mail.app troubleshooting article for some suggestions.  From there, get that working, then compare the differences between what's working and connecting, and what's not — the Connection Doctor and the Activity window should give you a pretty good idea of where things are hanging up — if not directly what's wrong — when troubleshooting the OS X Mail.app connection.