TS2787: iPhone and iPod touch: Garbled text in email addresses in some Exchange ActiveSync meeting invites

Learn about iPhone and iPod touch: Garbled text in email addresses in some Exchange ActiveSync meeting invites
jhhoang
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Q: iPhone 5S could not reply the email to all recipients with ATT network but It can in Wifi ?

The iPhone 5S could not send email to all recipients but It can when it logged on Wifi / I have ATT service. Please help .

iPhone 5s, iOS 7.1.1

Posted on May 9, 2014 9:47 AM

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jhhoang

Q: iPhone 5S could not reply the email to all recipients with ATT network but It can in Wifi ?

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  • by sterling r,

    sterling r sterling r May 11, 2014 6:23 AM in response to jhhoang
    Community Specialists
    May 11, 2014 6:23 AM in response to jhhoang

    Hello jhhoang,

     

    It sounds like you are unable to reply to all with your cellular data connection, but on Wi-Fi it seems to work fine. If you have already quit all the running apps, and restarted the phone per:

     

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

    And

     

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    I would use the following troubleshooting from this article:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling