My printer was no longer being detected, so I uninstalled it and when I went to reinstall it I discovered that I no longer have a printer pop up menu to select my printer.

I had a power failure and then began getting a message that the printer (Canon Pixma 610) was not detected. So, I unplugged it from the computer, restarted the computer and no change. The printer was still showing as the default printer, but not being detected. So I deleted the printer and then tried to reinstall it. However, when I clicked on the + sign to reinstall nothing came up. The screen was blank with no printer choices. I went to the Canon website to try and download the driver and received this message: There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver. I would appreciate any help...

iMac, OS X Mavericks (10.9.2)

Posted on May 9, 2014 11:11 AM

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9 replies

May 9, 2014 5:03 PM in response to MSG2014

In additon to Old Toad's suggestion you might also need to do the following.


Go to System Preferences > Print & Fax and delete printer

Turn off printer.

Physically unplug the power. Wait 30 seconds. Plug it back in, turn it back on.

Go back to the Mac and add the printer back.


If the driver says "Generic PostScript Driver", click the menu and choose "Select Printer Software" and locate your printer on the list.



If your printer is not on this list, then you can try using the Generic PostScript Driver.

May 10, 2014 6:03 AM in response to MSG2014

Don't assume the person on the phone knows anything about Macs!

Is your printer the MP610 model?

or the E610 model?

Both of those models are supported by drivers Apple has available for auto-download. See:

http://support.apple.com/kb/ht3669#canon-inkjet


If yours isn't one of those two, then it is likely to be supported by the Gutenprint drivers from here:

http://gimp-print.sourceforge.net/MacOSX.php


Does this knowledge help?

Have you tried resetting the printing system?

http://support.apple.com/kb/PH14141

It fixes lots of print issues.

May 11, 2014 3:36 AM in response to MSG2014

MSG2014 wrote:


I finally contacted Canon and they informed me that my printer is not compatible with Maverick

As Greg stated, the Canon support person is simply referring to what they see on the web and knosw nothing about Mac's. The reality is that the v10.8 driver will work on 10.9. You just may need to get past Gatekeeper to install it. So here is a link to the v10.8 driver. If you get a message stating that the driver is not signed and cannot be installed, then this is Gatekeeper blocking it. So to install it, right click (or Control-click) on the installer and select Open from the pop-up menu. Now you will have the option to install.


The second issue is the printer not appearing in the Add printer window. The USB cable is often the cause as suggested already. Also USB hubs can be a cause. To check if the Mac can see the printer, open System Information and select USB in the left column. The top right pane will show all the USB busses in your Mac. The MP610 should be listed under one of these busses. If it is not present, then try another USB cable and/or another USB port on the Mac. Until you see the MP610 in this view, you will not be able to add the printer.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My printer was no longer being detected, so I uninstalled it and when I went to reinstall it I discovered that I no longer have a printer pop up menu to select my printer.

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