HT201363: About Apple ID security questions

Learn about About Apple ID security questions
themissellen

Q: I forgotten the answers to my security questions. It says to check my email inbox for an email with instructions on how to change them but there is no email. I have done this 2-3 times but nothing. Any ideas??

I have forgotten the answers to my security questions for signing in to Apple or iTunes. It says to check my email for instructions on how to change the questions and answers but there is no email. I have done this 2-3 times and still no email. Any ideas??

iPhone 4S, iOS 7.1.1

Posted on May 9, 2014 11:42 AM

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Q: I forgotten the answers to my security questions. It says to check my email inbox for an email with instructions on how to change ... more

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  • by judysings,

    judysings judysings May 11, 2014 11:12 AM in response to themissellen
    Community Specialists
    May 11, 2014 11:12 AM in response to themissellen

    Hi themissellen,

     

    Welcome to the Support Communities!

     

    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.  You can attempt to answer your security questions in order to change your rescue email.  If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for assistance.

     

    Rescue email address and how to reset Apple ID security questions

    http://support.apple.com/kb/HT5312

     

    When creating a new Apple ID for use with the iTunes Store or Mac App Store, you will be asked to provide an optional rescue email address. If you have an existing Apple ID that you use with the iTunes Store or Mac App Store, you may be asked to provide some additional security information, including a rescue email address. When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID. In most cases, your primary email address is the same as your Apple ID username.

     

     

     

    Apple ID: Contacting Apple for help with Apple ID account security

    http://support.apple.com/kb/HT5699

     

     

     

    Cheers,

     

     

    - Judy