HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
AD Samateh
Level 1 (0 points)

Q: I tried to restore my iphone 4s andit went down completely. now i cant even turn it on

My iphone 4s was working perfectly until I tried to restore it and it went off and i cannot use it at all anymore

iPhone 4S, iOS 7.1.1

Posted on May 9, 2014 1:25 PM

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AD Samateh

Q: I tried to restore my iphone 4s andit went down completely. now i cant even turn it on

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  • by joe_73,

    joe_73 May 11, 2014 6:17 AM in response to AD Samateh
    Level 3 (700 points)
    May 11, 2014 6:17 AM in response to AD Samateh

    Hi AD Samateh,

     

    I understand your iPhone 4s does not respond after attempting a restore. There are some good steps and some good information for power related situations like this in the following article.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    The article you went to initially is a great article as well and if after following the steps in the above article don’t resolve your issue, you may need to continue to step 6 in the original article and contact Apple.

     

    iOS: Not responding or does not turn on

    http://support.apple.com/kb/ts3281

     

     

    If the above steps do not resolve the issue, contact Apple.

     

     

     

    Thanks for reaching out,

    -Joe