HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
giradifco62
Level 1 (0 points)

Q: i can send emails but cant receive them on the ipad.

I have an Ipad Air and it wont receive emails but i can send them. I restarted the Ipad and deleted the accound and re added it.

iOS 7.1.1

Posted on May 9, 2014 1:15 PM

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giradifco62

Q: i can send emails but cant receive them on the ipad.

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  • by joe_73,

    joe_73 May 11, 2014 7:07 AM in response to giradifco62
    Level 3 (700 points)
    May 11, 2014 7:07 AM in response to giradifco62

    Hi giradifco62,

     

    I understand your iPad Air has an email account set up that is able to send email but it is not receiving incoming mail. Depending on the type of account you have, the incoming server may either be a POP or IMAP server and this is more than likely where the issue is. You did find a good article for troubleshooting Mail on the iPad.

     

    iOS: Troubleshooting Mail

    http://support.apple.com/kb/ts3899

     

    If you have gone through all of these steps including deleting and re-adding the account as you say, I would verify the POP or IMAP settings with your provider and make sure they are correct. The following webpage is also a fantastic source for server information.

     

    Mail Settings Lookup

    https://ssl.apple.com/support/mail-settings-lookup/

     

    Thanks for reaching out,

    -Joe