iphone 5 stuck on connect to itunes screen, wont restore.

Iphone 5 stuck in recovery mode. Won't restore, gets about 75% done then says it couldn't complete it due to an unknown error (1).

I have tried everything I could find to try to fix it. I've done all of the steps it suggests, but it is just stuck on this screen...

iPhone 5

Posted on May 9, 2014 3:22 PM

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5 replies

May 9, 2014 3:29 PM in response to sandsere

Have you seen this which I copied from the Resolve Specific iTunes Update and Restore Errors?


Check for hardware issues

Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.


Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.


Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."

Use recovery mode to restore your device

Related errors: 1015, “The required resource can't be found.”

You might see these error messages if your device has a beta version of iOS or if you're installing an older version of iOS (downgrading). Use recovery mode to restore your device to the latest version of iOS.

Quit virtualization software

Quit any virtualization software (such as Parallels or VMware) that’s running on your Mac. Then use the latest version of iTunes to restore your device.

May 9, 2014 3:45 PM in response to Demo

yes i have tried all except contacting apple support 😝 when i plug my phone in it says iphone 5 and serial number n/a. it used to know that stuff :/ it stops when the top of itunes says restoring iphone firmware.

i must have tried to restore it 20 times today. i've tried it on my husbands computer, ive tried the host thing, turning off firewalls etc, uninstalling and re installing itunes, updating my computer, and all the "advanced steps"

i think i may just have to bring it in to the local cell phone repair shop and let them have a go at it :/

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iphone 5 stuck on connect to itunes screen, wont restore.

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