66ladybird88
Level 1 (0 points)

Q: cannot connect to itunes store error code 0x80092013

I cannot connect to itunes store keep getting error code 0x80092013

I'm using latest itunes software & a new ipod classic

  my internet connection is working fine & i have tried all the reccomened help!!

  is it Proxy problem with my Network

iPod classic, Windows Vista

Posted on May 10, 2014 3:25 AM

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66ladybird88

Q: cannot connect to itunes store error code 0x80092013

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  • by joe_73,

    joe_73 May 12, 2014 1:52 PM in response to 66ladybird88
    Level 3 (700 points)
    May 12, 2014 1:52 PM in response to 66ladybird88

    Hello 66ladybird88,

     

    I understand you are trying to access the iTunes Store on your Windows computer but are getting an alert with the number 0x80092013. There is an article that address this kind of alert and has some great troubleshooting steps for resolution. I understand the alert in the article is slightly different than the one you are getting but I recommend the same steps listed.

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123

     

    Resolution

    The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.

     

    Thanks for reaching out,

    -Joe