Logitech Control Center crashes Device Manager

Question

Level 2

166 points

Logitech Control Center crashes Device Manager

Dunno how many of you use Logitech keyboards, but if you do, beware. To use all the functions of the keyboards you need to install a preference pane called Logitech Control Center (latest version 2.1). LCC recognizes your external keyboard and allows you to assign tasks to the various buttons and dials on your keyboard.

The problem is that if you click on the button in LCC that allows you to configure your keyboard, Device Manager crashes. So you can't configure your keyboard, although some of the main functions still work.

More unfortunately, I had this result after such a crash: I tried to restart, but got the blue screen of death; fan whirring, no further movement. I tried sticking in the Installer CD and starting from it; no dice. Tried resetting PRAM; no dice. Tried resetting PMU; no dice. AAARGH!

Then I realized I was trying all this with the MacBook's keyboard. On a hunch, I replugged in the Logitech keyboard and used it to zap PRAM. NOW I got the little "pong" and blink signifying the PRAM was in fact zapped, and things started up and ran fine after that. Apparently the MacBook couldn't find it's own keyboard after that little Device Manager crash. So a forewarning to you all that use Logitech stuff...I was darn near to thinking I had a dead machine.

Rob

MacBook, Mac OS X (10.4.7), And other Macs

Posted on Aug 29, 2006 2:05 PM

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Answer 1

Aug 29, 2006 2:14 PM in response to Rob Gendreau

Glad to hear you finally solved the problem, for most people always blame their macbook first because they are eaten by the issue they read from this forum and become paranoid.

And thank you for the input that will help other user to figure it out next time they deal with logitech.

Could be the driver / preference is intended for desktop without keyboard built in attached, and it must be the missing piece that logitech must resolve for portable mac user.

Thank you and Good Luck.

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Answer 2

Aug 29, 2006 2:22 PM in response to Rob Gendreau

The problem is that if you click on the button in LCC
that allows you to configure your keyboard, Device
Manager crashes. So you can't configure your
keyboard, although some of the main functions still
work.

I use a Logitech wireless desktop. Its the one with the black, natural-style keyboard and four button (left, right, wheel, thumb) mouse. When i go to the LCC and click on the button to configure the keyboard.... it opens up the part of the LCC that lets me configure the keyboard.

The problem you have may be down to the version of the logitech software you have or other issues particular to your machine but its not a global logitech/macbook problem.

Ill take note of what you mentioned about main keyboard not working when trying to do the PRAM though. I guess this is something i could possibly run into as i use a logitech keyboard a lot.

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Answer 3

Aug 29, 2006 8:08 PM in response to Rob Gendreau

There is nothing in MacOS X called "Device Manager." Sounds like a Windows term to me.

Perhaps the crash was System Preferences? This is understandable if the LCC Preference Pane was an old version.

Note that it is not possible to run any Preference Panes that require PowerPC support; you must run Universal or Intel versions.

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Answer 4

Rob Gendreau Author

Level 2

166 points

Aug 31, 2006 7:39 PM in response to Rick Auricchio

There is nothing in MacOS X called "Device Manager."

Must be a Logitech app then. See the crash log below.

Date/Time: 2006-08-31 19:35:55.679 -0700
OS Version: 10.4.7 (Build 8J2135a)
Report Version: 4

Command: Device Manager
Path: /Library/Application Support/Logitech/Device Manager.app/Contents/MacOS/Device Manager
Parent: System Preferences [385]

Version: 2.1 (2.1)

PID: 387
Thread: 0

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000

Thread 0 Crashed:
0 com.apple.Foundation 0x9275c2d3 _NSRaiseError + 227
1 com.apple.Foundation 0x92782fd7 +[NSException raise:format:] + 57
2 com.apple.Foundation 0x927cdcd9 _NSDictionaryRaiseInsertNilValueException + 75
3 com.apple.Foundation 0x9271141f -[NSCFDictionary setObject:forKey:] + 146
4 ...ntrol Center.Device Manager 0x0000a5c2 -[prefController fillPrefs:with:] + 2576
etc.

Anyone tell me what version of Logitech Control Center IS working for them? Mine is 2.1.

Rob

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Answer 5

Rob Gendreau Author

Level 2

166 points

Sep 3, 2006 9:48 AM in response to Rob Gendreau

Logitech support provided me with Logitech Control Center 2.0; it works with 10.4.7 on both my PowerMac G4 MDD and MacBook.

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Answer 6

Sep 4, 2006 5:40 PM in response to Rick Auricchio

Yes, Device Manager is a Logitech app that is installed along with Logitech Control Center. The 2.1 versions of LCC and Device Manager are universal apps, so I don't know what's wrong. Is 2.0 Universal? This is annoying.

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Answer 7

Sep 4, 2006 6:32 PM in response to Rob Gendreau

I couldn't find a download link for 2.0 on the Logitech support site. If they gave you a download link, could you share it here?

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Answer 8

Sep 4, 2006 7:27 PM in response to mymacluvsme

I found a download link here. (when you go to the page, enter the code and click redraw, then wait a few seconds for download button to appear). Version 2.0 is also Universal, so I'm going to use this until Logitech fixes their bug.

Black MacBook Mac OS X (10.4.7) various older macs going back 15 years, and they still work!

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