HT4623: Update the iOS software on your iPhone, iPad, and iPod touch
Learn about Update the iOS software on your iPhone, iPad, and iPod touch
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May 10, 2014 7:26 AM in response to Freudianslipby Ralph Landry1,You will have to contact the carrier as only the carrier can unlock an iPhone. If you have a CDMA iPhone, such as Verizon, the CDMA radio cannot be unlocked, that means reflashing the firmware. Only a GSM iPhone can be fully unlocked.
Contact your carrier to see what their policies are for unlocking, terms of contract, etc.