I changed my Facebook password and now my iPad doesn't access my account in some of my games but they work fine on my iphone

Question

Level 1

8 points

I changed my Facebook password and now my iPad doesn't access my account in some of my games but they work fine on my iphone

After Heartbleed I changed my Facebook password but now my iPad does not recognise it and I cannot connect to Facebook from some of my apps (I can login to Facebook) but they all work on my iPhone. I tried a rest on my iPad but it is still the same. When I go to my Facebook settings it constantly asks for my password and when I enter it I get a message saying it is wrong? I'm at a loss as I have no problems on my iPhone. HELP!

iPad, iOS 7.1.1

Posted on May 10, 2014 7:42 AM

Reply

Answer 1

sterling r

Community Specialist

May 12, 2014 9:26 AM in response to jamtart60

Hey there jamtart60,

It sounds like you updated your FaceBook password and you cannot sign in with it in Settings on your iPad. I would start by quitting all the running apps on your device:

iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.

When you have done that and restart the phone and test the issue again:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

If the issue persists, you can also reset all the settings on the device with the following to remove your account altogether, and re add it. Note: this will reset all the settings you have customized in the Settings but will not compromise your data and content.

Reset All Settings: All your preferences and settings are reset.

From: Reset iPhone settings

http://help.apple.com/iphone/7/#/iph7a2a9399b

Thank you for using Apple Support Communities.

Regards,

Sterling

Reply

Answer 2

jamtart60 Author

Level 1

8 points

May 12, 2014 12:06 PM in response to sterling r

I tried all those several times with no joy and in a fit of complete and utter frustration I did a factory reset. I have to say this is totally unacceptable it means if I want to change my password in future I need to first delete my account from my iPad and create it again after password has been changed. Not good enough Apple you need to deal with this yesterday! Your products are expensive and should have better support than this.....the problem has been around for months it seems so no excuse!

Reply

Answer 3

May 12, 2014 12:09 PM in response to jamtart60

I had this problem and I fixed it on my iPad what I did was reset to factory settings and then u have to sign in to iTunes but the only thing that ***** is that I had to download all the game I had before and it fixed it I tried everything that was the only way it worked hope this helps!

Reply