HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
Kelseyjoy1987
Level 1 (0 points)

Q: When I try to access my email it says the connection to server failed. Does anyone know what this means?

I'm trying to access my email and it tells me it cannot access the server

iPhone 5s, iOS 3.0

Posted on May 10, 2014 8:53 AM

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Kelseyjoy1987

Q: When I try to access my email it says the connection to server failed. Does anyone know what this means?

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  • Helpful answers

  • by modular747,

    modular747 modular747 May 10, 2014 8:57 AM in response to Kelseyjoy1987
    Level 6 (19,343 points)
    iPad
    May 10, 2014 8:57 AM in response to Kelseyjoy1987

    Are you connected to the internet via cell data network or WiFi?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch May 10, 2014 8:57 AM in response to Kelseyjoy1987
    Level 8 (38,305 points)
    Mac OS X
    May 10, 2014 8:57 AM in response to Kelseyjoy1987

    Lots of possibilities:

    • The server is down (likely if it has worked up until now)
    • You did not enter the server name correctly in setting it up
    • You misspelled your login name
    • The passcode you entered is incorrect
    • The port you entered is not supported by the server
    • The server requires SSL and you did not enable it
    • The server does not support SSL and you DID enable it
    • The network you are using is blocking access to email servers