HT201320: Set up an email account on your iPhone, iPad, or iPod touch

Learn about Set up an email account on your iPhone, iPad, or iPod touch
ramonaak
Level 1 (0 points)

Q: My ipad stoped getting and receiving mail  It says cannot get mail  cannot connect to server.  It was working fine until two weeks ago.  I get my mail on my iphone just fine.  Help.

Why did my ipad disconnet from server.  I tried adding the account again but it says already added.  Everything works fine except mail.

iPad, iOS 7.1.1

Posted on May 10, 2014 9:45 AM

by judysings,Solvedanswer
judysings judysings
Community Specialists
A:

Hi ramonaak,

 

Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with Mail on your iPad.

 

http://support.apple.com/kb/TS3899

 

Try these basic troubleshooting steps first

  1. Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
    • Try to use an alternate Internet connection if available:
      1. Try a different Wi-Fi connection
      2. If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
      3. If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
  2. Log in to your email provider's website to ensure that the account is active and the password is correct.
  3. Restart your iOS device.
  4. Delete the affected email account from your device.
    • Tap Settings > Mail, Contacts, Calendars.
    • Choose the affected email account, then tap Delete Account.
    • Add your account again.

 

Cheers,

 

- Judy

Posted on May 12, 2014 10:53 AM

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ramonaak

Q: My ipad stoped getting and receiving mail  It says cannot get mail  cannot connect to server.  It was working fine ... more

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  • Helpful answers

  • by judysings,Solvedanswer

    judysings judysings May 12, 2014 10:53 AM in response to ramonaak
    Community Specialists
    May 12, 2014 10:53 AM in response to ramonaak

    Hi ramonaak,

     

    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with Mail on your iPad.

     

    http://support.apple.com/kb/TS3899

     

    Try these basic troubleshooting steps first

    1. Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
      • Try to use an alternate Internet connection if available:
        1. Try a different Wi-Fi connection
        2. If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
        3. If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
    2. Log in to your email provider's website to ensure that the account is active and the password is correct.
    3. Restart your iOS device.
    4. Delete the affected email account from your device.
      • Tap Settings > Mail, Contacts, Calendars.
      • Choose the affected email account, then tap Delete Account.
      • Add your account again.

     

    Cheers,

     

    - Judy