Tobe3444
Level 1 (4 points)

Q: error message Ox80092013

I cannot solve the error message )x80092013 and cannot access the apple store because of it. Can anuyone help? I am using both apple and windows products.

Posted on May 10, 2014 10:12 AM

Close
Tobe3444

Q: error message Ox80092013

  • All replies
  • Helpful answers

  • by joe_73,

    joe_73 May 12, 2014 9:40 AM in response to Tobe3444
    Level 3 (700 points)
    May 12, 2014 9:40 AM in response to Tobe3444

    Hello Tobe3444,

     

    I understand you are trying to access the iTunes Store on your Windows computer but are getting an alert with the number 0x80092013. There is an article that address this kind of alert and has some great troubleshooting steps for resolution. I understand the alert in the article is slightly different than the one you are getting but I recommend the same steps listed.

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123

     

    Resolution

    The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.

     

    Thanks for reaching out,

    -Joe