chefygirl84

Q: none of the songs will play in my library

none of the songs will play in my library, even with my ipod plugged in, an error message reads that the original file cannot be found, and then asks me if i want to locate it .... not sure what to do?

Posted on May 10, 2014 2:40 PM

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Q: none of the songs will play in my library

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  • by bobby_d,

     bobby_d bobby_d May 12, 2014 10:13 AM in response to chefygirl84
    Level 3 (770 points)
    May 12, 2014 10:13 AM in response to chefygirl84

    Hello chefygirl84,

     

    It sound as though your iTunes library files have been moved or can not be located. I have included an article that will walk you through a series of troubleshooting steps to potentially resolve this:

     

    iTunes: Finding lost media and downloads

    http://support.apple.com/kb/TS1408

    Follow these steps if you're missing music or other media that you expected to appear in iTunes. You may notice an exclamation point to the left of items in your iTunes library, or they may not appear at all. Exclamation points appear when iTunes is unable to locate the media file or when a purchased item hasn't downloaded.

     

    Thank you for contributing to Apple Support Communities.

     

     

    Cheers,

    BobbyD