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i need for help , i cloud problem

I bought the iphone 4s and not be aware, but the presence of icloud account and when i update the iPhone 4s and found the problem in activation , I want you to open it or remove icloud account and i thank Apple for it to serve its customer

iPhone 4S, iOS 7.1

Posted on May 10, 2014 3:48 PM

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8 replies

May 10, 2014 3:54 PM in response to anas saada

It sounds as if you purchased a previously owned iPhone 4S. The original owner needs to unlock the iPhone. If you cannot contact the original owner, get your money back, as you likely purchased a stolen iPhone.


This is all explained here -- your iPhone is Activation Locked and will remain useless without the previous owner's cooperation.

http://support.apple.com/kb/HT5818

May 10, 2014 3:54 PM in response to anas saada

You need to contact previous owner and have them remove the iPhone from their iCloud account or get their AppleID & password

This is the ONLY way to get the iPhone working.


If you cannot contact the owner, you will not be able to use the iPhone. Get your money back.

See this -> Find My iPhone Activation Lock: Removing a device from a previous owner’s account

i need for help , i cloud problem

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