jonah910
Level 1 (0 points)

Q: IPHONE 5 keeps restarting every 5 minutes

Iphone 5 keeps restarting every 5 minutes. the screen turns black and then the apple logo shows up. does anyone know how to fix this?

Posted on May 10, 2014 6:01 PM

Close
jonah910

Q: IPHONE 5 keeps restarting every 5 minutes

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 May 13, 2014 7:16 AM in response to jonah910
    Community Specialists
    May 13, 2014 7:16 AM in response to jonah910

    Hello jonah910,

     

    Thanks for using Apple Support Communities.

     

    I'm sorry to hear about the issue you're having with your iPhone, I definitely see how it is a frustrating experience!

     

    I'd like you to follow the troubleshooting in the following article to help resolve the issue:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically the section under power & battery:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Take care,

    Alex H.