433 Views 4 Replies Latest reply: Aug 31, 2006 6:22 AM by Tarquinthe3rd
Verify/repair your disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
When an application crashes (i.e. quits unexpectedly), the system writes information about the state of the application at the moment of the crash into a log file. That information is called a crash report and it makes troubleshooting much easier. In order to find and paste the relevant part of the crash report here, proceed as follows:
1. Open ~/Library/Logs/CrashReporter/Mail.crash.log. The whole Mail crash log appears on a Console window (you can also open that file with any text editor). It may contain many crash reports. We only want the latest, which is located at the bottom of the file.
2. Look for a line that begins with "Date/Time:" as close to the bottom as possible, and another that says "Thread N Crashed:", where N is a number. Select everything from the "Date/Time:" line to the lines immediately following "Thread N Crashed:". Copy that text and paste it here. Do not post the whole crash log, and do not include anything beyond the lines immediately following "Thread N Crashed:" either, just the relevant part.
Take a look at the following thread for examples of what a crash report looks like:
any advice on how to back up my messages
Mail stores most preferences and all account settings in ~/Library/Preferences/com.apple.mail.plist. Everything else, including all your messages and mailboxes, is stored within the ~/Library/Mail/ folder.
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder, i.e. ~/Library is the Library folder within the user's home folder.
Reinstall the Combo Update for the type of machine and the version of Mac OS X you're using (which I'm not sure what it is because your profile said Mac OS X 10.4.7 first and it says Mac OS X 10.4.6 now):
Mac OS X 10.4.7 Combo Update for Intel
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, and no applications should be running while installing it.