HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
jvf1101

Q: I cannot backup my IPhone 5 on my computer and do not have roaming when following through your steps. There is a bug with my icloud account where my password is not correct and need to erase my account however I cannot do this if I cannot backup my phone.

How can I backup my Iphone5? When going to file - devices I do not have access to backup. What can I do?

iPhone 5, iOS 7.1.1

Posted on May 11, 2014 5:44 AM