Knowledge Base

Question

Knowledge Base

Hi all,

I'm trying to set up a Knowledge base system for my company, I was trying to see where apple got theirs from, so see if I could get a copy of the software, but alas no clue.

Can anyone here recommend a solid easy to use, easy to read knowledge base for a medium sized company?

Thanks

Mathew

G4, Mac OS X (10.4.1)

Posted on Aug 30, 2006 5:31 AM

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Answer 1

buckster

Level 4

2,837 points

Aug 30, 2006 6:44 AM in response to Mathew Jenkinson

Hi Mathew,

I beleieve this forum runs on Jive software
http://www.jivesoftware.com/products/forums/

It's kind of expensive (starting at $4000 for 25 users).

You might want to look atsomething like phpbb as a free alternative http://www.phpbb.com/
phpbb works well but you need to stay on top of the security updates. There have been plenty of cases where phpbb sites got 0wn3d.

hth,

b.

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Answer 2

Aug 30, 2006 8:31 AM in response to buckster

No no, I'm not looking for a forum,

Im looking for a physical Kbase system, where users can punch in something like 'How do I cook food in a microwave'
and then be directed to a page that explains the fact that you need to put food in a microwave, press the time required and then start. (stupid example I know, but Im sat opposite a microwave at the moment so thats where Im drawing my example from)

A technical example would be go to apples support page and type in something like 'option boot camp' you are presented with a page that shows 2 files, one about boot camp bluetooth keyboard and the other about using option key to boot into bootcamp.

Thanks
Mat

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Answer 3

buckster

Level 4

2,837 points

Aug 30, 2006 11:47 AM in response to Mathew Jenkinson

Ok, I understand.

You are looking to create a database and publish it to the web. There are lots of options. It;'s hard to know wht to sugest without knowing parameters such as your propective userbase, data content, required level of htm customisation, data complexity, etc. .

Your OSX Server comes with mysql server. I'm a big fan of FileMaker Pro and it's instant web-publishing can do what you want easily.

I don't know which Apple uses for KBase.

Incidentally, forums are simply specific structutes built on databases. A well-organised forum could probably serve the funtion you want. Forums have categories and are seacheable. Just make it so you are the only user allowed to post.

hrh,

b.

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